Troubleshooting

Frequently asked questions from our users

Only help option is displayed in the Formfacade add-on menu. How can I fix this?

If you open your Google Form, click on the add-on icon and select Formfacade - Embed Google Forms™ immediately, sometimes only the Help option is displayed in the menu.

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Form is not publicly visible. How can I fix this?

Formfacade supports only public forms. You must disable Google Forms features that require sign-in to use your form with Formfacade. "Form is not publicly visible" warning message will be displayed if:

  1. The form is not published
  2. Responder access is restricted to specific people
  3. "Collect email addresses" option is set to "Verified"
  4. "Send responders a copy of their response" option is set to "Always"
  5. The form contains a file upload question 

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Formfacade form redirects to Google Forms page on submit. How can I fix this?

If you have enabled "Send responders a copy of their response" for all form submissions (Always) or limited the form submissions to 1 response per user, then the Formfacade form redirects to Google Forms page on submit.

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Form responses are not recorded in Google Forms. How can I fix this?

Turn on Submit to Google Forms under RESPONSES and send the missed responses from the Kanban board.

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Form changes are not reflected in the embedded form. How can I fix this?

Edit the form your page uses, open it in Formfacade's editor and reload your page.

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